Our volunteer coordinators are currently reading a book called "Be Our Guest...Perfecting the Art of Customer Service." It takes you inside the guest services philosophy of Disney.
Chapter 2 talks about having "listening posts." Listening posts are strategic ways to get insight and feedback from your team and guests. Today we came up with a listening post for our volunteer team. Once a quarter we are going to send out a quick email survey to all our volunteer team. We going to have them give us insight, feedback, and ideas on how we can do a better job in these four areas.
-Connection (relationships - do they feel connected, are they establishing relationships with the people they serve with, etc.)
-Care (are they being cared for, prayed for, checked on, etc.)
-Challenge (are they being challenged to grow spiritually, take next steps in ministry, etc.)
-Celebration (do they feel valued, appreciated, etc.)
These surveys will help us do a better job at equipping and encouraging our volunteer team in these four areas. We'll find out where we are weak or lacking and work to strengthen those areas.
May 26, 2009
Listening Posts
2:06 PM
Unknown
