Oct 6, 2011

3 Things NOT to Do By Email As a Leader

Hang on before you hit the send button. As a leader, here are three areas that should NOT be done by email. 

Correction. Someone on your team falls through on a task. Someone doesn't meet expectations.  Someone handles a situation incorrectly. Don't hit the send button. This needs to be a face-to-face conversation.

Confrontation. Someone has a blind spot that is hurting others. Someone violates a core value. Someone is rude in a team meeting. Someone is habitually late. Don't hit the send button. This needs to be a face-to-face conversation.

Conflict. Two people are upset at each other. There is division among some team members over an issue. A parent is upset over a team member's words or actions. Don't hit the send button. This needs to be a face-to-face conversaton.

Why not hit the send button in these situations?
1. Matthew 18 says to "go to the person."
2. You can't fully interpret a person's mood or heart in an email.
3. An email may just escalate the situation.
4. Sitting down shows the person(s) that you value them enough to make time to talk in person.
5. You can pray together when you meet face-to-face.
6. It may be the quickest, easiest thing to do, but it's not the best thing to do. Take the high road.

Posted by Dale Hudson

3 comments:

When I was on staff, one of the elders / pastors told us, "Send good news by email. Send bad news by phone or in person." Similar thoughts.

Good advice. And usually (referring to point #6) going to a person IS quicker because it avoids a lot of back and forth, misunderstandings and wasted emotional energy. What about a phone call? It can be almost as good as a face-to-face and is easier than coordinating schedules sometimes.

Great advice Joey and Matt. Thanks for posting. I try not to do a phone call if possible. I want to be able to look the person in the face. So much is conveyed by body language,facial expressions, etc.

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