Nov 3, 2014

What Disney World Does When a Child Gets Lost

Over 64 million people visit Disney parks each year.  That's over 172,000 people a day!

With that many people on your property, you're going to have some kids get lost.  On an average day, 15 kids get lost in one of the parks each day.

It's vital to be proactive and have a plan in place when a child can't be located in your ministry.  Here's what Disney does when a child gets lost.

When a cast member (employee) finds a lost child:
  • They will stay in that spot with the child for 10 minutes.
  • The Cast Member will get as much information from the child as possible, such as his or her name and the names of parents.
  • If the child isn’t found within ten minutes, the Cast Member will call a manager or coordinator.  Children who are under the age of 13 are taken to the Baby Care Center.  Children over 13 are taken to Guest Relations.
When a parent approaches a cast member (employee) about a lost child:
  • The Cast Member will instruct the parent to wait with them and remain in the same spot.
  • If there are multiple adults in the party, the other adult may roam the area to look for the child.
  • The Cast Member will obtain information about the child, including his or her name, age, and description.
  • If the child isn’t found within 10 minutes, the Cast Member will alert a manager or coordinator, who will check with Baby Care and Guest Relations for found children, and in turn alert other coordinators, managers, and security as time passes, to create an ever-widening net of people who are looking for the child.
What plan do you have in place when a child gets lost?  Share with us in the comment section below.

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