And they will remember how you made them feel...which will determine if they return or not.
These words may seem like small things, but they carry a lot of weight. Do you find yourself saying them? You may want to consider adjusting.
Enjoy the service.
Interpretation: You're a spectator. Sit back and watch. It's not about you...it's about what's happening on the stage.
Instead: Welcome. So glad you're part of the service today.
Are you new here?
Interpretation: I don't know you. Even if you've been coming for 20 years, you're not important.
Instead: Hey, I'm ___________ (name.) I don't think I've had the privilege of meeting you yet.
Hey brother / sister so and so.
Interpretation: We are family. You are not. (and we're old school)
Instead: Just use first names.
Thanks for visiting today.
Interpretation: You're an outsider.
Instead: We're honored to have you as our guest.
You have to have your security tag when you pick up your child.
Interpretation: We are in charge and you have to follow our rules.
Instead: The security tag is to help ensure your child is safe. Please bring your part of the tag when you pick him or her up.
Sorry.
Interpretation: We are impersonal.
Instead: I apologize.
I don't know.
Interpretation: I don't care and I'm too lazy to find out the answer.
Instead: That's a great question. Let me find out the answer for you.
You did not...
Interpretation: It's all your fault and we want you to know you made a mistake.
Instead: Let me help you...
Go down that hallway. Take a left. Go up the stairs. Take a right at the water fountain...
Interpretation: You're not important enough for me to leave this spot. Good luck. You're on your own.
Instead: I'd be honored to walk with you there.
Let me TRY to help you.
Interpretation: I may or may not be able to accommodate you.
Instead: I can help you.
What are some other things that we shouldn't say on Sunday mornings (or any other time)? Share them with us in the comment section below.
